Artificial Intelligence to improve customer service and reduce costs
S1 BOT works together with your customer service team to offer your customers a unique experience: fast and frustration-free. It´s intelligent and intervenes only when it knows how to answer. Otherwise, it refers the case to the right agent, thus reducing the talk time.
Cost-saving and higher productivity
Reduces the number of interactions handled by humans, automatizing case management and taking over repetitive processes. It saves agent management time by reducing AHT up to 40%. Bot performance is monitored by means of detailed metrics that allow for optimization and operation productivity improvement .
Up to 40% AHT reduction by automatizing case management and taking over repetitive processes.
It improves customer service
It guarantees customers receive a timely answer in every contact. All the time.
Whether by social networks, live chat or WhatsApp, the Bot improves the experience of its clients in any of the integrated channels.
Natural Language Processing
This process allows the incoming messages auto classification through 4 steps
Continuous learning based on feedback. The system learns over time and increases the level of comprehension accuracy.
Enhance your contact center with our platform
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