A live chat is the fastest way to help your clients

S1 CHAT

Increase conversion rates

A live chat reduces the shopping cart abandonment rate, helping your clients at the right moment and solving any problems fast.

Reduce queuing time and enhance customer service

Not only does it increase sales but also it is faster than e-mails and more efficient than phone calls when it comes to customer service.

ACT PREDICTIVELY 

Contact your clients even before they ask you a question

PROACTIVE CHAT

Increase your CTA by addressing your clients at the right time through customized messages, based on their behaviour and characteristics.

DEMOGRAPHIC CHARACTERISTICS

A special message can be set up based on User devices and browser or according to browser language and region.

USER BEHAVIOUR

Triggers can be activated at the user presence or when they come from a specific URL, and they can also be set-up according to the website browsing or idle time.

Clear data, simple analysis, right decisions

Access to a full set of reports that will allow you to supervise the performance of each agent, team or sector. You can also monitor every conversation and follow up KPI evolution.

Satisfaction Surveys

Use the chat score to know your clients comments and continue to enhance your operation performance.

MULTICHANNEL

Exceed your clients expectations. Customer service is not just about a live chat. S1 platform integrates all the digital channels.

Customizable

Customizable chat based on your web site look&feel

Triggers

Address your customers at the right time

Pre-Surveys

Request relevant data from your customers before starting a chat conversation to speed up the referal process

File sending

Solve cases more effectively by sending files and images

Voice-to-text transcription

Add the possibility of agent voice recognition writting

Integrates with S1 Chatbot

Improve your team performance by incorporating artificial intelligence

The future of Customer Service, Today.

 

Argentina
+541151685897

UK
+442038686507

Spain
+34911237641

Brazil
+551131973005

Chile
+56229381714

Colombia
+5715085812

Mexico
+525541613572

Peru
+5117085769

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