A live chat is the fastest way to help your clients
Increase conversion rates
A live chat reduces the shopping cart abandonment rate, helping your clients at the right moment and solving any problems fast.
Reduce queuing time and enhance customer service
Not only does it increase sales but also it is faster than e-mails and more efficient than phone calls when it comes to customer service.
Contact your clients even before they ask you a question
Increase your CTA by addressing your clients at the right time through customized messages, based on their behaviour and characteristics.
A special message can be set up based on User devices and browser or according to browser language and region.
Triggers can be activated at the user presence or when they come from a specific URL, and they can also be set-up according to the website browsing or idle time.
Clear data, simple analysis, right decisions
Access to a full set of reports that will allow you to supervise the performance of each agent, team or sector. You can also monitor every conversation and follow up KPI evolution.
Use the chat score to know your clients comments and continue to enhance your operation performance.
Exceed your clients expectations. Customer service is not just about a live chat. S1 platform integrates all the digital channels.
Customizable chat based on your web site look&feel
Address your customers at the right time
Request relevant data from your customers before starting a chat conversation to speed up the referal process
Solve cases more effectively by sending files and images
Add the possibility of agent voice recognition writting