A live chat is the fastest way to help your clients

S1 CHAT

Increase conversion rates

A live chat reduces the shopping cart abandonment rate by helping your clients at the right moment and by solving any issues in a fast way.

Reduce queuing time and enhance customer service

Not only does it increase sales but also it is faster than e-mails and more efficient than phone calls when it comes to customer service.

ANTICIPATE CUSTOMER NEEDS

Contact your clients even before they ask you a question

PROACTIVE CHAT

Increase your CTA by addressing your clients at the right time through customized messages, based on their behaviour and characteristics.

DEMOGRAPHIC CHARACTERISTICS

A special message can be set up based on User devices and browser or according to browser language and region.

USER BEHAVIOUR

Triggers can be activated based on actions peformed in the website by the user or if they come from a specific URL. They can also be set up according to the navigation or idle time in the website.

Clear data, simple analysis, right decisions

Access to a full set of reports that will allow you to supervise the performance of each agent, team or sector. You can also monitor every conversation and follow up KPI evolution.

Customer satisfaction surveys

Use the chat score to know your clients comments and continue to enhance your operation performance.

MULTICHANNEL

Exceed your clients expectations. Customer service is not just about a chat box. S1 platform integrates all the digital channels.

Customizable

Customizable chat based on your web site look&feel

Triggers

Address your customers at the right time

Pre-Surveys

Request relevant data from your customers before starting a chat conversation to speed up the referal process

Files exchange

Solve cases more effectively by sending files and images

Voice-to-text transcription

Add the possibility of agent voice recognition writting

S1Bot integrable

Improve your team performance by incorporating artificial intelligence

Enhance your contact center with our platform

The future of customer dervice, today.

        

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