Artificial Intelligence to improve customer service and reduce costs

S1 BOT

Frustration-free

S1 BOT works together with your customer service team to offer your customers a unique experience: fast and frustration-free. It´s intelligent and intervenes only when it knows how to answer. Otherwise, it refers the case to the right agent, thus reducing the talk time.

Cost-saving and higher productivity

Reduces the number of interactions handled by humans, automatizing case management and taking over repetitive processes. It saves agent management time by reducing AHT up to 40%. Bot performance is monitored by means of detailed metrics that allow for optimization and operation productivity improvement .

Cost reduction

Up to 40% AHT reduction by automatizing case management and taking over repetitive processes.

It improves customer service

It guarantees customers receive a timely answer in every contact. All the time.

Multichannel

Whether by social networks, live chat or WhatsApp, the Bot improves the experience of its clients in any of the integrated channels.

Natural Language Processing

This process allows the incoming messages auto classification through 4 steps

Machine learning

Continuous learning based on feedback. The system learns over time and increases the level of comprehension accuracy.

Enhance your contact center with our platform

The future of customer dervice, today.

        

Argentina
+54 11 2040 0649

UK
+44 20 3962 1040

USA
+1 917 746 0625

Chile
+56 2 3328 1744

Spain
+34 910 78 19 27

México
+52 55 4164 7804

Perú
+51 1 706 1770

 

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