All your digital channels in a single platform
Simplifies the chaos
S1 is a customer service platform that improves the relationship between people and companies. It makes it easy to provide customer service through digital channels by integrating them into a single platform and creating order out of chaos.
Keep track of what is going on all the time
S1 reports deliver the information in a clear and simple way, optimizing and improving management.
Specific KPIs for real time digital channel management
Traffic, Productivity, Management, Csat or NPS indicators
Highest customer satisfaction
Multichannel service referred at the right time to the right agent
Costs and handling time reduction
Automation to optimize staff work and reduce handling times
The best tools for your agents
Tool design is key for case handling time. Our dashboards and data flows generate collaborative environments among agents and supervisors. A single inbox focuses attention on service. Setting and permission flexibility drives high productivity dynamics.
Resources that enhance operation productivity
Clients have a singe multichannel profile and all interactions are dynamically tagged and classified. Changeable templates speed up responses, optimize natural management times and stand out during crisis protocol application. Everything operates on an engine that is constantly adjusting to business rules.
Intelligent Routing (ACD)
AI & NLP at the core level of S1
Regulation and security standards
Flexibility and custom-made solutions
Permissions, roles and departments
S1 Chat and S1 Bot Integration
High Availability 99.99%
Customer satisfaction meassurement
Everything is organized based on our main goal: happy customers