All your digital channels in a single platform

S1 GATEWAY

Simplifies the chaos

S1 is a customer service platform that improves the relationship between people and companies. It makes it easy to provide customer service through digital channels by integrating them into a single platform and creating order out of chaos.

 
Keep track of what is going on all the time

S1 reports deliver the information in a clear and simple way, optimizing and improving management.

Real Time Dashboards

Specific KPIs for real time digital channel management

Customizable Historical Reports

Traffic, Productivity, Management, Csat or NPS indicators

Typology and Zone Heat Map
Listening on private messages

Highest customer satisfaction

Multichannel service referred at the right time to the right agent

Costs and handling time reduction

Automation to optimize staff work and reduce handling times

The best tools for your agents

Tool design is key for case handling time. Our dashboards and data flows generate collaborative environments among agents and supervisors. A single inbox focuses attention on service. Setting and permission flexibility drives high productivity dynamics.

Resources that enhance operation productivity

Clients have a singe multichannel profile and all interactions are dynamically tagged and classified. Changeable templates speed up responses, optimize natural management times and stand out during crisis protocol application. Everything operates on an engine that is constantly adjusting to business rules.

Intelligent Routing (ACD)

Optimal interaction allocation to the right agent with multiple segmentation possibilities.

AI & NLP at the core level of S1

Our software is based on solid IA platform

Regulation and security standards

We operate under the highest global industry standards

Flexibility and custom-made solutions

A flexible system that understands business variables

Permissions, roles and departments

Flexible access adapted to the scheduled service plan

S1 Chat and S1 Bot Integration

The best solution for Customer Engagement operations
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High Availability 99.99%

We ensure availability for the most demanding operations.

Customer satisfaction meassurement

Everything is organized based on our main goal: happy customers

The future of Customer Service, Today.

 

Argentina
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UK
+442038686507

Spain
+34911237641

Brazil
+551131973005

Chile
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Colombia
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Mexico
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Peru
+5117085769

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