All your digital channels in a single platform
Simplifies the chaos
S1 is a customer service platform that improves the relationship between people and companies. It makes it easy to provide customer service through digital channels by integrating them into a single platform and creating order out of chaos.
Keep track of what is going on all the time
S1 reports deliver the information in a clear and simple way, optimizing and improving management.
Real Time Dashboards
Specific KPIs for real time digital channel management
Customizable Historical Reports
Traffic, Productivity, Management, Csat or NPS indicators
Typology and Zone Heat Map
Listening on private messages
Highest customer satisfaction
Multichannel service referred at the right time to the right agent
Costs and handling time reduction
Automation to optimize staff work and reduce handling times
The best tools for your agents
Tool design is key for case handling time. Our dashboards and data flows generate collaborative environments among agents and supervisors. A single inbox focuses attention on service. Setting and permission flexibility drives high productivity dynamics.
Resources that enhance operation productivity
Clients have a single multichannel profile and all interactions are dynamically tagged and classified. Changeable templates speed up responses, optimize natural management times and stand out during crisis protocol application. Everything operates on an engine that is constantly adjusting to business rules.
Intelligent Routing (ACD)
Optimal interaction allocation to the right agent with multiple segmentation possibilities.
AI & NLP at the core level of S1
Our software is based on solid IA platform
Regulation and security standards
We operate under the highest global industry standards
Flexibility and custom-made solutions
A flexible system that understands business variables
Permissions, roles and departments
Flexible access adapted to the scheduled service plan
S1 Chat and S1 Bot Integration
The best solution for Customer Engagement operations
High Availability 99.99%
We ensure availability for the most demanding operations.
Customer satisfaction meassurement
Everything is organized based on our main goal: happy customers