All your digital channels in a single platform

S1 GATEWAY

Simplifies the chaos

S1 is a customer service platform that improves the relationship between people and companies. It makes it easy to provide customer service through digital channels by integrating them into a single platform and creating order out of chaos.

Keep track of what is going on all the time

S1 reports deliver the information in a clear and simple way, optimizing and improving management.

Real Time Dashboards

Specific KPIs for real time digital channel management

Customized historical reports

Traffic, Productivity, Management, Csat or NPS indicators

Heat map based on zone and typology

Listening on private messages

Highest customer satisfaction

Multichannel service referred at the right time to the right agent.

Reduced handling time costs

Automation to optimize staff work and reduce handling times.

The best tools for your agents

Tool design is key for case handling time. Our dashboards and data flows generate collaborative environments among agents and supervisors. A single inbox focuses attention on service. Setting and permission flexibility results in high productivity dynamics.

Resources that enhance operation productivity.

Provide your agents with the correct tools to strengthen their efficiency. Configuration flexibility as well as licenses trigger high productivity dynamics. Multiple channels integration keeps your team informed and one step forward while dealing with customers. All these facts favour the personalisation of each contact experience and build better relationships.

Intelligent Routing (ACD)

Optimal interaction allocation to the right agent with multiple segmentation possibilities.

AI & NLP at the core level of S1

Our software is based on solid AI platform.

High Availability 99.99%

We ensure availability for the most demanding operations.

Flexibility and custom-made solutions

A flexible system that understands business variables

Permissions, roles by departments

Flexible access adapted to the scheduled service plan.

Regulation and security standards

We operate under the highest global industry standards.

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CRM Integration

S1 fully integrates with any CRM to create a 360° view of your customers.

Customer satisfaction meassurement

Everything is organized based on our main goal: happy customers

Enhance your contact center with our platform

The future of customer dervice, today.

        

Argentina
+54 11 2040 0649

UK
+44 20 3962 1040

USA
+1 917 746 0625

Chile
+56 2 3328 1744

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+34 910 78 19 27

México
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Perú
+51 1 706 1770

 

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