Meet S1 Gateway
S1 Gateway is a customer service software that boosts user experience and improves the relationship between people and businesses. It combines all the digital channels into a single platform. Besides, it understands and refers each message to the right agent or bot, maximizing processes and reducing the case handling time.
Increase your return of investment
The platform improves the operation productivity and it also reduces service times. Our reports and dashboards optimize your staff performance as it simplifies analysis processes and guarantees right decision-making.
Artificial Intelligence to improve customer service and reduce costs
Up to 40% AHT reduction by automating case management and taking over repetitive processes
Help your clients before they face a problem.
Proactive chats to provide support to your clients at the right time, with customized messages based on their behaviour and characteristics.
THERE ARE SEVERAL REASONS TO CHOOSE US
Personalized support 7x24x365
Most of our clients are referrals
High Availability 99.99%
High availability to ensure our service
WE HELP THESE COMPANIES WITH DIGITAL CHANNEL INTEGRATION
"Thanks to S1 we were able to establish a homogeneous identity as an internet brand. We increased customer service hours through new channels, thus being more competitive."
Head of Call Center – Claro Digital Channels
"Undoubtedly, S1 simplifies and organizes tasks providing better controls and operating efficiency. This translates into internal and customer improvements. I like its agility and simplicity."
Ana Cecilia Mattera
Head of Shelf Services & Contact Center – ICBC Argentina
"S1 is the most versatile tool that I have ever used. It is better than any other available in the market and it is one step forward in integration and functionality. In addition to the platform, they offer great online support and first rate professionals."
Andres Elizeche Real
Head of Contact Center – General Management Paraguay
"S1 became a vital business partner that allowed us to grow as an omni-channel solution in South and North American region. This tool turned out to be very effective regarding performance and contacts resolution. This is related to its intuitive use since it was developed from a telephone exchange logic."
Enhance your contact center with our platform
+54 11 2040 0649
+56 2 3328 1744
+34 910 78 19 27
+52 55 4164 7804
+51 1 706 1770
+44 20 3962 1040
+1 917 746 0625