Meet S1 Gateway
S1 Gateway is a customer service software that boosts user experience and improves the relationship between people and businesses. It combines all the digital channels into a single platform. Besides, it understands and refers each message to the right agent or bot, maximizing processes and reducing the case handling time.
Increase your return of investment
The platform improves the operation productivity and it also reduces service times. Our reports and dashboards optimize your staff performance as it simplifies analysis processes and guarantees right decision-making.
Artificial Intelligence to improve customer service and reduce costs
Up to 40% AHT reduction by automating case management and taking over repetitive processes
Help your clients before they face a problem.
Proactive chats to provide support to your clients at the right time, with customized messages based on their behaviour and characteristics.
August 2018: Whastapp for business
Integrating WhatsApp to the Contact Center with S1
High Availability 99.99%
"Thanks to S1 we were able to establish a homogeneous identity as an internet brand. We increased customer service hours through new channels, thus being more competitive."
Head of Call Center – Claro Digital Channels
"Undoubtedly, S1 simplifies and organizes tasks providing better controls and operating efficiency. This translates into internal and customer improvements. I like its agility and simplicity."
Ana Cecilia Mattera
Head of Shelf Services & Contact Center – ICBC Argentina
"S1 is the most versatile tool that I have ever used. It is better than any other available in the market and it is one step forward in integration and functionality. In addition to the platform, they offer great online support and first rate professionals."
Andres Elizeche Real
Head of Contact Center – General Management Paraguay